Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, and mobile devices. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system, hardware problems, and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components, along with implementing operating systems enhancements to improve reliability and performance.
*** U.S. citizenship is REQUIRED
*** MUST currently possess TS clearance and be able to obtain SCI access with a Full Scope polygraph