LG-TEK

Customer Service Outreach Specialist

Job Locations US-MD-Fort Meade
Posted Date 9 months ago(3/18/2022 3:27 PM)
ID
2019-1332
# of Openings
1
Category
Human Resources

Overview

LG - TEK is growing! 

 

LG- TEK is growing and there is an increased need for Customer Service Outreach Specialists with active TS / SCI Poly clearance. The Customer Service Outreach Specialist  will provide reception and administrative support to assist government personnel

 

LG-TEK is a leading provider of services within the Intelligence Community. Established in 1997 as a software company, LG-TEK has since grown to include all facets of system/software development and life cycle support, networking, training, linguistic support, facility planning and physical and personal security.

A woman/minority/veteran-owned business, LG-TEK has proven itself as a leader by providing a consistent track record of excellent performance, as well as by providing high-quality services to business and government customers.    ***** TS/SCI Poly security clearance ( Required )

Responsibilities

Answer general information phone calls and emails related to the use of the Applicant gateway system. Participating agencies are NSA, DIA, NGA, and ODNI.

 

Voice messages must be responded to within 48 hrs.

 

Refer applicants to appropriate agency POC for status checks

 

Provide monthly statistics on calls and emails

Qualifications

1 year of experience in a customer service role

 

Ability to learn and follow hiring processes

 

Basic level excel knowledge

 

Strong organizational skills

 

Excellent communication skills

 

High attention to detail

 

Professional demeanor

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