LG-TEK

  • Customer Service Outreach Specialist

    Job Locations US-MD-Fort Meade
    Posted Date 1 month ago(4/15/2019 6:03 PM)
    ID
    2019-1332
    # of Openings
    3
    Category
    Human Resources
  • Overview

    LG - TEK is growing! 

     

    LG- TEK is growing and there is an increased need for Customer Service Outreach Specialists with active TS / SCI Poly clearance. The Customer Service Outreach Specialist  will provide reception and  administrative support to assist government personnel

     

    LG-TEK is a leading provider of services within the Intelligence Community. Established in 1997 as a software company, LG-TEK has since grown to include all facets of system/software development and life cycle support, networking, training, linguistic support, facility planning and physical and personal security.

    A woman/minority/veteran-owned business, LG-TEK has proven itself as a leader by providing a consistent track record of excellent performance, as well as by providing high-quality services to business and government customers.    ***** TS/SCI Poly security clearance ( Required )

    Responsibilities

    Answer general information phone calls and emails related to the use of the Applicant gateway system. Participating agencies are NSA, DIA, NGA, and ODNI.

     

    .Voice messages must be responded to within 48 hrs.

     

     Refer applicants to appropriate agency POC for status checks

     

     Provide monthly statistics on calls and emails

    Qualifications

    1 year of experience in a customer service role

     

    Ability to learn and follow hiring processes

     

    Basic level excel knowledg

     

    Strong organizational skills

     

    Excellent communication skills

     

    High attention to detail

     

    Professional demeanor

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