LG-TEK

Network Administrator (OCONUS) England

Job Locations UK
Posted Date 10 months ago(2/17/2022 9:13 AM)
ID
2021-1483
# of Openings
1
Category
Information Technology

Overview

All positions require Full COVID-19 Vaccination

 

LG-TEK is a leading provider of technology, language, training and security services within the Intelligence Community. Established in 1997 as a software company, LG-TEK has since grown to include all facets of system/software development and life cycle support, networking, training, linguistic support, facility planning and physical and personal security.

 

A woman/minority/veteran-owned business, LG-TEK has proven itself as a leader by providing a consistent track record of excellent performance, as well as by providing high-quality services to business and government customers. All positions require Full COVID-19 Vaccination.

 

LG-TEK strives to continuously expand and improve our capabilities to best meet customer requirements. 

 

Clearance Requirements:  Top Secret Security Clearance with Polygraph (TS/SCI + poly)

Responsibilities

Network Administrator

 

  • The Contractor shall provide network administration expertise to the IE manager, PP&E project managers, and FCC team.

  • The Contractor shall perform analysis, fault diagnosis, configuration management, performance monitoring, security baselining, device discovery, inventory, attribute collection, and produce documentation to include port utilization, status, and device performance for the following switch models, which includes approximately forty four (44) switches and nine hundred eighty two (982) connected nodes:

  • Cisco Catalyst 2960, 3750, 3850, 4510 series switch/routers
    Nexus 5000 Cisco Identity Services Engine (ISE)

  • The Contractor shall maintain and verify the FCC’s existing IE network infrastructure drawings and records, and amend to capture all changes to the published baseline.

  • The Contractor shall undertake annual reviews of all populated network switch ports, to ensure both physical and logical labeling of all active switch ports conform to base standards. The Contractor shall take remedial action, by applying logical identifiers and physical labels to switch ports when deficiencies are identified.

  • The Contractor shall perform monthly research to determine manufacturer latest switch firmware revisions, cross reference with IE enterprise approved patch releases, and update assets to the latest support release in line with the already established Government change management procedures. The Contractor shall maintain records of product licensing and submit renewal requests sixty (60) calendar days in advance of expiry.

 

  • The Contractor shall monitor and interface daily with proprietary network monitoring software to identify discrepancies, best practice deviations, and performance issues. The Contractor shall utilize monitoring software to determine if any changes have been made to switch configurations and if there are any connectivity or latency issues. Any findings shall be investigated and resolution strategies shall be presented to the IE manager for approval, and rectified upon Government concurrence.

  • The Contractor shall provide network administration expertise and recommendations, to the Government, in the review of PP&E project designs that incorporate any proposed changes to IE network infrastructure. The Contractor shall review system specifications, planning, and requirement documentation to ensure needs are properly identified and considered.

  • The Contractor shall make recommendations to improve system resiliency and system performance, for Government approval. Upon Government approval, the Contractor shall produce method statements, RFCs, MAs, and test plans at least fourteen (14) calendar days in advance of any planned implementation of baseline changes.

  • The Contractor shall provide network administration expertise and make physical changes to the network architecture, once change occurrence is issued.

  • The Contractor shall respond to network faults within thirty (30) minutes of discovery of notification, during Contractor working hours, perform first response troubleshooting, and rectification, where viable. The Contractor shall escalate major or complex faults that extend beyond the scope of an immediate solution for consideration with a corrective action plan for Government approval, within three (3) working days.

  • The Contractor shall develop and maintain monthly backup switch configurations and annual disaster recovery plans.

  • The Contractor shall review, configure, and revise device security compliance templates to provide change audit, deviations, and alarm events.

  • The Contractor shall attend scheduled meetings (including two (2), one (1) hour weekly IE Team/Enterprise progress meetings) and other additional ad hoc meetings where the IE network services are discussed and technical input is required.

  • The Contractor shall perform investigation, testing, evaluation, and resolution of any fiber-optic or copper ethernet connectivity issues arising using Government network testing equipment to ensure that industry standard attenuation tolerances are maintained.

  • The Contractor shall coordinate with Plant Property Personnel to maintain an accurate inventory of all IE network switches and routers by developing and maintaining product identification and location documentation. The Contractor shall accompany Plant Property Personnel during the annual ‘hands-on’ asset verification inventory, which historically has taken approximately fourteen (14) calendar days to complete.

     The Contractor shall perform the role of primary Maintenance Approval Coordinator for all IE initiated maintenance events. The Contractor shall follow site processes to submit approximately two (2) MA requests per week on behalf of the IE team for all scheduled maintenance events. Submission to be made following local guidance at least five (5) calendar days prior to the planned maintenance event, for Government approval. Maintenance events include any planned electrical, chilled water, or other interruption of utilities, or interruption of alarm systems, security systems, or traffic flows. The Government will be the final decision authority for mission impact.

  • The Contractor shall develop and maintain network rack drawings for all IE installations. Drawings shall incorporate PSC requirements for all installed IT assets.

  • The Contractor shall maintain the master Internet Protocol (IP) address document for all RAFMH IE connected nodes. The Contractor shall monitor the baseline, document, and track any additions or deletions in the master IP register and notify the SSP owner immediately.

  • The Contractor shall develop Network Infrastructure SOP’s. The Contractor shall assess the SOPs annually to ensure operational readiness and compliance with the test recovery procedures.

  • The Contractor shall write, review, update, maintain, and submit all technical documentation associated with the IE requirements within the SOW. These requirements consist of, for example: SOPs, MAs, RFCs, PSC Permits for changes to the baseline and with new purchases, SSP updates, ASF, Preventative Maintenance Procedures, and Automated Information Security Plans.

  • The Contractor shall update and maintain the IE shared drive, which includes facility information, SOPs, system configuration records, inventory records, and any other procedures that may be received, produced or refinements that are made to existing procedures, during the term of the contract. The Contractor shall ensure the shared drive is updated with current documentation.

  • The Contractor shall notify the COR at least fourteen (14) calendar days in advance of scheduled work orders that could potentially cause disruption of facilities operations. Notification will include the type of work to be done, type and severity of risk to operations, and the estimated completion date. The Government will be the final decision authority for mission impact.

  • The Contractor shall perform the role of primary Data Transfer Agent for all IE digital media introduction and export requirements. In delivery, the Contractor shall undertake prerequisite training and maintain accurate records of transactions, as required, by the Data Transfer Program Manager. Approximate level of effort is currently three (3) to five (5) transfers per week.

 

Qualifications

  • Possess a US TS/SCI clearance with a favorably adjudicated CI polygraph.
    Not be on a temporary assignment requiring a rotation of staff every three (3) to six (6) months. At a minimum, a Visa for a period of one (1) year shall be initiated upon award of contract. A three (3) to five (5) year Visa is preferred, though.

  • Be able to lift fifty (50) lbs.

  • Work in a high voltage and hazardous environment with dust, dirt, and noise.

  • Receive a valid DFP within one (1) month of start date at RAFMH from site’s VRO.

  • Complete required third party training within three (3) months of start date on contract to enable indoctrination into the DIO Skilled Persons program:
    Emergency First Aid training (Red Cross, St. John’s Ambulance, or equivalent), with a requirement to recertify every three (3) years.

  • UK fire training, with annual recertification.

  • Have CompTIA Security+ certification, with a requirement to recertify every three (3) years

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